Returns & Exchanges
Our return policy grants you a timeframe of 30 days from the date of item delivery to initiate a return.
For a successful return, please ensure that the item remains in its original packaging, unused, unworn, with all tags intact. It is also crucial to include the receipt or proof of purchase.
To begin the return process, go to your order page and fill out the return form.
Upon acceptance of your return, we will furnish you with a return shipping label and provide comprehensive instructions on where and how to send the package. For refund returns we charge a 20% restocking fee.
Addressing Damages and Issues
Upon receipt of your order, please inspect the contents promptly. If you discover any defects, damages, or receive an incorrect item, kindly inform us immediately. We will promptly address the matter and rectify the issue.
Exceptions and Non-Returnable Items
Please note that certain items are non-returnable, such as perishable goods (e.g., expired or used ink cartridges) and custom products (e.g., special orders, personalized items).
Exchanges
To ensure a swift resolution and secure the desired item, we recommend initiating a return for the product you have. Once the return is approved, you can proceed to make a separate purchase for the new item.
Refunds
Upon receiving and inspecting your return, we will promptly notify you of the refund status. If approved, the refund will be processed automatically through your original payment method within 10 business days. It's important to note that banks or credit card companies may require additional processing time for the refund to reflect on your account. If more than 15 business days have passed since your return was approved, please contact us for further assistance.
European Union 14-Day Cooling Off Period
In compliance with regulations for merchandise shipped to the European Union, customers are entitled to exercise their right to cancel or return an order within 14 days, irrespective of reason, and without any justification. The item must meet the same condition criteria as mentioned earlier, including being unused, unworn, with tags, and in its original packaging. The receipt or proof of purchase is also required.