Shipping policy

Processing Time

Orders are typically processed and shipped within 1 business day from the date of purchase, excluding weekends and holidays. During peak seasons or promotional events, processing times may take longer. We appreciate your patience during these periods.

Shipping Rates

Shipping costs are calculated based on the weight, dimensions, and destination of your order.

Delivery Time

Delivery times vary depending on the destination of your order. Unexpected delays due to weather, customs clearance, or carrier issues may occasionally affect delivery times.

Change of Address

If you need to update your shipping address after placing an order, please contact us as soon as possible. While we’ll do our best to accommodate your request, we cannot guarantee changes once an order has been processed for shipping.

Order Cancellation

We strive to ship orders quickly. You have a 2-hour window from the time of purchase to request a cancellation. Please reach out to our support team at support@simplpens.com with your order number, and we’ll assist you.

For any further questions, feel free to contact our customer support team.