Shipping policy
Processing Time
Orders are typically processed within 1-2 business days from the date of purchase, excluding weekends and holidays. During peak seasons or promotional events, processing times may take longer. We appreciate your patience during these periods.
Shipping Rates
Shipping costs are calculated based on the weight, dimensions, and destination of your order.
Delivery discrepancies
If you encounter any discrepancies between tracking and final delivery of the product please notify us immediately. Loss claims are only accepted within 30 days of fulfillment of the order.
Delivery Time
Delivery times vary depending on the destination of your order. Unexpected delays due to weather, customs clearance, or carrier issues may occasionally affect delivery times.
Change of Address
If you need to update your shipping address after placing an order, please contact us as soon as possible with your order number and new address. While we’ll do our best to accommodate your request, we cannot guarantee changes once an order has been processed for shipping.
Order Cancellation
We strive to ship orders quickly. You have a 2-hour window from the time of purchase to request a cancellation. Please reach out to our support team at support@simplpens.com with your order number, and we’ll assist you.
For any further questions, feel free to contact our customer support team.
Country |
Standard Shipping |
Express Shipping |
|
United States |
5-9 Business Days |
4-8 Business Days |
|
United Kingdom |
5-9 Business Days |
4-8 Business Days |
|
Canada |
5-9 Business Days |
|
|
Mexico |
9-13 Business Days |
|
|
Australia |
5-9 Business Days |
|
|
New Zealand |
5-9 Business Days |
|
|
United Arab Emirates |
6-10 Business Days |
|
|
Israel |
6-10 Business Days |
|
|
Hong Kong |
4-8 Business Days |
|
|
Japan |
7-9 Business Days |
5-8 Business Days |
|
South Korea |
8-16 Business Days |
|
|
EU (Other) |
7-11 Business Days |
6-9 Business Days |
|
Rest of the World |
13-17 Business Days |
9-13 Business Days |
|
Netherlands |
5-9 Business Days |
|
|
Belgium |
5-9 Business Days |
|
|
Bulgaria |
6-9 Business Days |
|
|
Germany |
3-4 Business Days |
|
|
Austria |
3-5 Business Days |
|
|
Czechia |
6-9 Business Days |
5-7 Business Days |
|
Poland |
6-9 Business Days |
5-7 Business Days |
|
Hungary |
6-9 Business Days |
|
|
Slovenia |
6-9 Business Days |
|
|
Italy |
8-13 Business Days |
5-7 Business Days |
|
Latvia |
6-9 Business Days |
|
|
Spain |
6-9 Business Days |
|
|
Portugal |
6-9 Business Days |
5-7 Business Days |
|
Luxemburg |
5-9 Business Days |
|
|
France |
5-9 Business Days |
|
|
Finland |
6-9 Business Days |
5-7 Business Days |
|
Sweden |
6-9 Business Days |
5-7 Business Days |
|
Denmark |
5-9 Business Days |
|
|
Romania |
6-9 Business Days |
|
|
Lithuania |
6-9 Business Days |
|
|
Estonia |
6-9 Business Days |
|
|
Croatia |
6-9 Business Days |
|
|
Slovakia |
6-9 Business Days |
|
|
Greece |
8-13 Business Days |
|
|
Ireland |
8-13 Business Days |
|
|
Switzerland |
8-11 Business Days |
6-9 Business Days |